www.dedeman.com Guest Questionnaire

 
 

 
 
 
 
 
Reservation
 
       
Product Knowledge      
Prompt and courteous staff      
 
 
 
 
Arrival
 
       
Courteous welcome      
Prompt and friendly check-in      
Luggage Services      
 
 
 
 
Guest room
 
       
Friendly and attentive service      
Clean and well maintained      
Quality of amenities      
 
 
 
 
Telephone Service
 
       
Answered promptly      
Friendly and attentive service      
Wake up call      
 
 
 
 
Concierge
 
       
Knowledge of hotel and the city      
Friendly and attentive service      
 
 
 
 
Laundry Valet
 
       
Laundry Valet      
 
 
 
 
Wellness & Spa
 
       
Cleanliness      
Maintenance      
Facilities      
Service quality      
 
 
 
 
Swimming Pool
 
       
Cleanliness      
Maintenance      
Service quality      
 
 
 
 
Meeting Rooms
 
       
Service quality      
Technical equipment quality      
 
 
 
 
Our Outlets
 
 
 
 
Service Quality
 
       
Breakfast      
Lunch      
Dinner      
Lobby      
Room Service      
Bar      
Night Club      
 
 
 
 
Food Quality
 
       
Breakfast      
Lunch      
Dinner      
Lobby      
Room Service      
Bar      
Night Club      
 
 
 
 
Overall experiences
 
       
Overall experiences of our hotel      
 
 
 
 
As the last note
 
 
 
 
Would you visit our hotel again?
 
 
 
 
 
Would you recommend us?
 
 
 
 
 

 
 
 
 
 

 
 
 
 
 

 
 
 
 
 
Your informations
 
 
 
 

 
 
 
 
 

 
 
 
 
 

 
 
 
 
 

 
 
 
 
 

  gg/aa/yyyy
 
 
 
 

 
 
 
 
 
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